Terms and Conditions
Last updated: June 16, 2026
These Terms and Conditions (Terms) govern access to and use of the Butli software platform, related applications, APIs, and support services (collectively, the Services) provided by DRIGUDEV SRL (Butli, we, us), Costa Rica.
Contact: support@butli.app
By accessing or using the Services, creating an account, or clicking to accept these Terms, you agree to be bound by them. If you do not agree, you must not use the Services.
Please also read our Privacy Policy, Cookie Policy, and Legal Notice.
If you accept these Terms on behalf of a hotel, company, or other organization, you represent that you have authority to bind that organization.
1. The Services
1.1. Butli is a software platform that helps hotels and hospitality businesses communicate with guests and manage guest-related workflows, which may include messaging, service requests, room service, concierge interactions, operational dashboards, and related features depending on your subscription.
1.2. Butli provides software only. We are not a hotel operator, travel agency, employer of hotel staff, payment institution, or merchant of record for guest purchases. Hotels remain solely responsible for their operations, pricing, service delivery, and guest relationships.
1.3. We may update, modify, or discontinue features of the Services from time to time. We will use reasonable efforts to avoid materially reducing core functionality during a paid subscription term, except where required for security, legal compliance, or operational reasons.
2. Eligibility and accounts
2.1. The Services are intended for hotels, hospitality businesses, and their authorized personnel. You must be at least eighteen (18) years old and legally able to enter into a binding contract.
2.2. You are responsible for providing accurate registration information and keeping it up to date.
2.3. You are responsible for safeguarding account credentials and for all activity under your account. Notify us promptly at support@butli.app if you suspect unauthorized access.
3. Hotel responsibilities
Hotels and their authorized users are solely responsible for:
- Guest communications, service delivery, and operational decisions;
- Accuracy of hotel information, menus, pricing, availability, and policies displayed through the Services;
- Compliance with applicable laws, including privacy, consumer protection, employment, food safety, accessibility, and sector-specific regulations;
- Obtaining any notices, consents, or authorizations required to process guest information through Butli;
- Confirming reservations, orders, concierge arrangements, and payments with guests according to hotel policy.
4. Guest use
4.1. Guests may access limited features through links, codes, or other access methods provided by the hotel.
4.2. Guest access is provided for the convenience of the hotel and does not create a direct contractual relationship between the guest and DRIGUDEV SRL for hotel services.
4.3. Guests must use the Services lawfully and respectfully. The hotel is responsible for managing the guest relationship and resolving guest disputes relating to hotel services.
5. Subscriptions, fees, and payment
5.1. Butli is generally offered on a subscription basis. Fees, billing cycles, plan features, and any usage limits are described at signup, in your order, or in the platform.
5.2. Unless stated otherwise, fees are exclusive of applicable taxes, which you are responsible for paying.
5.3. Subscription payments may be processed by authorized third-party payment providers. We do not store full payment card details on our systems.
5.4. Unless required by applicable law, fees are non-refundable. Failure to pay may result in suspension or termination of access.
5.5. We may change pricing or plans for future renewal periods with reasonable prior notice where required by law or contract.
6. Acceptable use
You agree not to, and not to permit others to:
1. Use the Services unlawfully or in violation of these Terms;
2. Access or attempt to access accounts, data, or systems without authorization;
3. Interfere with or disrupt the integrity, security, or performance of the Services;
4. Upload or transmit malware, harmful code, or unlawful content;
5. Reverse engineer, decompile, or attempt to extract source code from the Services, except where applicable law expressly permits;
6. Use the Services to send spam, unsolicited communications, or deceptive content;
7. Misrepresent your identity or affiliation;
8. Use the Services to build or train a competing product using unauthorized access to our systems or content;
9. Exceed reasonable usage limits or place undue load on the Services.
We may investigate suspected violations and may suspend or terminate access where reasonably necessary to protect the Services, users, or third parties.
7. Customer data
7.1. As between you and DRIGUDEV SRL, you retain ownership of data, content, and information you or your guests submit to the Services (Customer Data).
7.2. You grant us the rights reasonably necessary to host, process, transmit, display, and back up Customer Data solely to provide, maintain, secure, and improve the Services and as otherwise described in our Privacy Policy.
7.3. You represent and warrant that you have all rights and permissions necessary to provide Customer Data to us and that your use of the Services complies with applicable law.
7.4. You are responsible for the accuracy, quality, and legality of Customer Data and for obtaining any required notices and consents from guests and staff.
8. Intellectual property
8.1. Butli, the Services, and all related software, documentation, branding, and content provided by us are owned by DRIGUDEV SRL or its licensors and are protected by intellectual property laws.
8.2. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes during an active subscription.
8.3. You may not copy, modify, distribute, sell, lease, or create derivative works from the Services except as expressly permitted by us in writing.
9. Confidentiality
Each party may receive non-public information from the other in connection with the Services. You agree to use our non-public technical, pricing, or product information only as needed to use the Services and not to disclose it except as permitted by law or with our consent.
10. Disclaimers
10.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
10.2. We do not warrant that the Services will be uninterrupted, error-free, or completely secure.
10.3. Automated translations, if offered, are provided for convenience only and may contain errors. Hotels should verify important communications before relying on them.
10.4. We are not responsible for guest payments, hotel charges, refunds, or disputes between hotels and guests.
11. Limitation of liability
11.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, DRIGUDEV SRL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES.
11.2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE FEES PAID BY YOU TO BUTLI FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
11.3. Nothing in these Terms limits liability that cannot be limited under applicable law.
12. Indemnity
You agree to defend, indemnify, and hold harmless DRIGUDEV SRL and its directors, officers, employees, and agents from claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
- Your use of the Services;
- Customer Data or content you provide;
- Your breach of these Terms;
- Your hotel operations, guest interactions, or violation of applicable law.
13. Suspension and termination
13.1. You may stop using the Services at any time. Termination of a subscription may be subject to the billing terms agreed at signup.
13.2. We may suspend or terminate access immediately if you materially breach these Terms, fail to pay fees when due, pose a security risk, or if we are required to do so by law.
13.3. Upon termination, your right to access the Services ends. Provisions that by their nature should survive termination will survive, including ownership, disclaimers, limitation of liability, and indemnity.
14. Changes to these Terms
We may update these Terms from time to time. The “Last updated” date at the top of this page will be revised when changes are made. If you continue to use the Services after updated Terms become effective, you agree to the updated Terms, unless applicable law requires a different form of acceptance.
15. Governing law and disputes
These Terms are governed by the laws of Costa Rica, without regard to conflict-of-law principles. Unless mandatory applicable law requires otherwise, any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Costa Rica.
16. General
16.1. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect.
16.2. Our failure to enforce a provision is not a waiver of our right to do so later.
16.3. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
16.4. These Terms, together with the documents referenced herein, constitute the entire agreement between you and DRIGUDEV SRL regarding the Services, except for any separate written agreement expressly executed by both parties.